Frequently Asked Questions

Everything you need to know about shopping with Jen & Co.

What is your shipping policy?

We offer standard shipping on all orders within the continental US. Orders are typically processed within 1-2 business days and delivered within 5-7 business days.

How do I return or exchange an item?

You can return unused items in their original packaging within 30 days of purchase. Please visit our returns portal to generate a prepaid shipping label.

Are your handbags made from sustainable materials?

Yes, we prioritize high-quality vegan leather and eco-conscious materials across our collections to ensure style meets sustainability.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to reach more fashion lovers worldwide soon.

How should I clean and care for my accessories?

For vegan leather items, we recommend wiping with a damp cloth and mild soap. Avoid harsh chemicals and prolonged exposure to direct sunlight to maintain the finish.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options through Afterpay.